In many cases you can obtain regular prescriptions without seeing the Doctor. Don’t leave it until the last minute to ask for a repeat prescription – allow 48 hours for your request to be processed.
Requests for repeats can be made by:
- Use the on-line repeat prescription form Click Here (You must register for this first.) See “registering for repeat prescriptions on line” on this page.)
- Telephoning the surgery AFTER 11am
- Dropping a repeat script tear off slip into the surgery.
- Ordering from your pharmacy is no longer an option. See below for explanation.
- By post (enclosing an SAE for return)
Please do not ring before 10.00 a.m. because this ties up busy phone lines with people trying to access appointments
Registering for repeat Prescriptions.
In order to request repeat prescriptions on-line, you will need to register for this service. See How to register for on line services.
When registered you will also be able to make certain appointments and view some of your medical records on line.
Changes to your medication from hospital in patients or outpatients
If you have recently been to hospital or attended out-patient appointment. Your medicines may have changed. The hospital should have given you a discharge/prescription slip and you should bring this to the surgery as soon as possible. When you bring it to the surgery please inform the receptionist if you need a prescription for these items and they will arrange this.
Please allow 48 hours for this request to be processed by the doctor. This allows us to check your medication and us to deal with any queries about your medicines or that you are due a medications review appointment.
The receptionist will inform you on collection if the Doctor requests you to have such an appointment.
Why can I not order from my pharmacy?
Many pharmacists are now ordering prescriptions for patients directly. For some time we have been aware that there have been problems with this system and a recent audit of pharmacist prescription requests has confirmed this.
One big problem is that of waste. Many items are being ordered when they are not actually needed. Even if these medicines are returned unopened to the pharmacist they have to be thrown away because of health and safety concerns. This is resulting in a huge waste of NHS money.
Other issues that we have been aware of and which are borne out by our audit are: wrong items being requested, items which are wanted not being ordered and in particular there is confusion when medicines are altered, stopped or added.
As a result of these issues we have decided that from the 1ST MARCH 2013 WE WILL NO LONGER ACCEPT REQUESTS FOR PRESCRIPTIONS FROM PHARMACISTS.
We realise that this will cause some inconvenience to some patients but in view of the problems we have been having we feel that this is the correct and safest way to proceed.
We feel the alternative and best solution is to order via the Internet. If you have internet access we would strongly recommend ordering prescriptions on line. To do this you will need to register on the practice web site – this process can take 5-10 minutes but only needs to be done once. Once you are registered, the actual ordering of prescriptions is quick and easy and can be done any time at your own convenience, even when the surgery is shut. Please ask our receptionists about this – they will give you all the necessary instructions as well as an identification code that you will need to register with.
For those who do not have internet access you can still order prescriptions by post, or by dropping request slips off in person or by ordering over the phone (please ring after 11 am).